Terms and Conditions of Booking

Booking Responsibility: Responsibility for the details of bookings and for payments lies with the person making the initial booking.

Confirmation and Payment of Deposit: When we receive your booking and appropriate deposit payment, we will send you an email confirming your reservation with a statement showing details of your itinerary.

Payment of the Balance: The balance must be paid by debit/credit card before the deadline stated.  The amount is non-refundable and is your acceptance of the booking conditions.  If payment is not received before the start date, we may refuse entry to the tour and may also withhold a cancellation fee (see below).  If you book less than 10 weeks before the tour starts you must pay the full amount before your booking will be accepted.

Administration Charge: If you change your booking, after the initial confirmation, we may charge a $50 fee.

Cancellation: If you cancel your booking for any reason, all or part of your payment will be forfeited to cover our costs. (This clause applies to most of our itineraries, unless otherwise specified, please refer to the itinerary booking terms for details)

• 90 days before: full refund on all fees paid
• 90-61 days before: Loss of deposit (about 25% of full program fee)
• 60-31 days before: loss of 50% of full program fee
• 30-8 days before: loss of 75% of full program fee
• Less than 7 days before (or once tour has started) : loss of 100% of full program fee

We pay no compensation or refunds if we cancel or change a tour because of war, strikes, technical problems with transportation, weather or any other event outside the control of the company – we do not offer refunds for home sickness.

If a visa application is rejected and we receive written evidence prior to arrival, we will refund the fees received in full, where we received this evidence, the refund will be paid to you within four weeks of your providing us with the bank details and signed authorization that the refund should be paid to the account.

Negligence: We accept responsibility for those program elements under our direct control, if caused by proven negligence of SQS Education or its employees.  We cannot accept responsibility for loss of enjoyment due to travel, strikes, weather, loss or damage to luggage or personal property, personal injury or illness while on the course, including use of sub-contractors such as transport companies.

Programme changes: We always try to fulfil the requirements given on your booking form, but we reserve the right to alter or cancel any tours, accommodation and other arrangements that are in our control. We reserve the right to cancel a tour in case of insufficient numbers and aim to offer you a suitable alternative. 

Incompatibility: We reserve the right to exclude or refuse any person at any time prior to or during the activity or tour if, in our opinion, that person is not compatible with the general enjoyment and wellbeing of other participants or the satisfactory administration of the activity or tour. If so, we will not refund the cost of the tour. All participants are subject to the tour rules laid out in the final Information Pack. Any breach of rules may result in participants being sent home at their own expense.

Compensation: In the unlikely event that a participants experiences a problem or difficulty while during the tour, the matter should be reported immediately to the Tour Facilitator who has the authority and direct knowledge to deal with most queries. If he or she fails to solve the problem to your satisfaction, then write to us at our Head Office within 10 days. We will only consider compensating a complaint if both these conditions are met.

Disclosure: SQS Education requires full information about an applicant’s medical, physical or behavioural conditions at the time of booking, (so that SQS Education can assess their ability to provide a properly safe environment for the applicant).
SQS Education cannot accept liability for or responsibility for a participant, and reserve the right to send a participant home immediately with no refund of fees, if parents fail to disclose full information about medical, physical or behavioural conditions.
We reserve the right to send a participant home if non disclosed medical, physical or mental issues, make the participation or our supervision on the booked tour impossible and we will not be liable for a refund.

Disclaimer: The details herein are published in good faith as at October 2022. This website is the responsibility of the company.